No. We do not charge a call-out fee. You only pay for the work once you approve the quote.

This keeps the process fair and avoids the “$200 just to knock on the door” frustration many homeowners experience.

Most homeowners expect to pay nothing or very little for a call-out. That’s why we keep it simple and charge $0.

You only pay for approved work after we assess the issue.

It depends on the work required, but you’ll always receive a clear, fixed quote before anything begins. We discuss the price with you upfront, offer options to suit different budgets, and never add hidden fees later. Every job has a fixed rate once we confirm the issue.

Yes. For many jobs, we can provide an estimated range over the phone. If the issue needs proper inspection first, we send a plumber at no call-out cost and explain your options onsite.

You approve the quote only when you’re comfortable.

Some companies use high call-out fees or pressure tactics to inflate small jobs. We, at Graham & Sons Plumbing, avoid that completely, and we charge fair, fixed prices and explain the cost before work starts, so small jobs stay small.

Yes. The price you approve is the price you pay. We do not change the cost midway or surprise you at the end. If anything unexpected appears during the job, we stop, show you the issue, and discuss your options first. You stay in control the whole time, and nothing moves forward without your approval.

Always. You can ask questions, compare options, or take your time deciding. There is no push to “book now” and no awkward sales approach.

Our role is simply to give you clear information so you can choose what feels right. Many customers tell us this is one of the reasons they feel comfortable calling us.

You can pay by credit card (Visa, Mastercard, AMEX) or other convenient methods. Invoices include full details of the work, pricing, and warranty information.

Your call goes straight to our team, and we provide an initial price range right away. One of our local plumbers will then arrive, inspect the issue, and give a clear fixed quote before any work begins. If you approve it, we will start the job, complete the repair properly, clean up the area, and give you your receipt and warranty details before leaving.

Simple, direct, and no pressure.

Yes. We treat your home with the same care we would treat our own. Our plumbers clean the work area, remove any waste, and leave the space tidy before they go. You won’t be left sweeping, mopping, or dealing with mess. The job isn’t considered finished until everything is clean, safe, and ready for normal use.

Yes. If you want to see what’s going on, we can show photos or video footage, especially for drain or leak issues. It keeps everything transparent and helps you understand the repair.

Yes. Our company and all our plumbers hold the correct licences to carry out plumbing, drainage, and gas work in NSW. We continuously train our team so every repair meets current regulations and industry standards.

Always. Every job complies with Australian Standards and the Plumbing Code of Australia.

We are also members of the Master Plumbers Association, which reflects our commitment to quality and professional conduct.

Yes. All work we complete comes with a warranty. The warranty length depends on the type of job, and we note it clearly on your invoice.

Our plumbers are fully certified and follow the Plumbing Code of Australia, as well as all technical and safety standards for drainage and plumbing work. We are also members of the Master Plumbers Association, which reflects our commitment to professional, high-quality service.

If something doesn’t seem right after the job is done, you can call us anytime. We stand behind our work, and we’re here to fix any issue covered under your warranty.

Yes. You and your property are fully covered. If something unexpected happens, even though it’s rare, our insurance protects you. Your safety and your home always come first.

No. All work is carried out by our own licensed in-house plumbers. Many residents worry about subcontractors turning up with different standards, different pricing, or no accountability. With us, you get one consistent team, clear communication, and the same high level of workmanship every time.

You always know who is coming to your home, how the job will be handled, and that it is backed by our warranty and service standards. No surprises, no mixed crews, no uncertainty.

Homeowners often worry about rotating subcontractors, upsells, or unclear pricing. With us, you get licensed in-house plumbers who follow strict service standards, communicate clearly, and provide consistent workmanship.

No surprises, no pressure.

Yes. We operate every day of the week, including weekends and all public holidays. Plumbing problems don’t wait, and we never want you feeling stuck because it happens outside “business hours”. When you call, our team treats it as a priority, and we make sure help is on the way as quickly as possible.

You get real support from people who understand how stressful these moments can be, and we stay available so you are never left dealing with an emergency on your own.

You can call us anytime at 02 9199 7430. We operate 24/7 for plumbing emergencies and urgent repairs.

Whether it is late at night, early morning, or during a holiday, you will always reach a real local plumber who can respond quickly and guide you through what to do until we arrive. Your safety and peace of mind come first, no matter the time.

In most areas of Sydney, we can arrive the same day, often within the hour, for urgent issues. Once you call, we prioritise your job and update you with accurate arrival times.

Anything that risks property damage, health hazards, or loss of essential services:

• Burst pipes
• Sewer overflows
• Gas leaks
• No water supply
• Blocked drains causing wastewater to back up

If you’re unsure, call us; we can confirm immediately.

Turn off the main water valve to stop further damage, then call us right away. If it’s a blocked drain, avoid using chemicals. If it’s a gas smell, leave the area and call immediately.

Our team will guide you step-by-step while help is on the way.

Homes often face toilets backing up, kitchen drains blocking after heavy rain, burst pipes in older properties, sudden hot water failures, roof leaks during storms, and leaks hidden behind walls.

If you notice any of these issues, call us at 02 9199 7430, and we’ll send a licensed plumber to fix the problem quickly before it gets worse.

Yes. Our team handles these jobs every day. We work closely with strata managers, property managers, schools, restaurants, cafés, hotels, and local businesses. You get clear reporting, fast communication, and reliable repairs carried out safely and professionally.

Whether it’s an urgent tenant issue, a strata emergency, or a hospitality problem affecting service, we make the process smooth so you can focus on running your property or business.

Yes. Our plumbers arrive in full uniform, so you know exactly who is at your door. It reflects the level of professionalism we hold ourselves to. You can expect a clean appearance, respectful communication, and a team that treats your home with care from the moment they walk in.

Yes. You can call us anytime at 02 9199 7430, and our team will give you clear, honest guidance so you understand your options before booking. No pressure, no rushed answers, just straightforward help from licensed plumbers who want to make things easier for you.