Graham&son Graham&son

Your Trusted Solution for Hot Water System Installations and Repairs in Sydney


Choose Graham and Sons for Reliable Hot Water Solutions

Are you tired of waking up to a freezing shower on a cold Sydney winter morning?

At Graham and Sons Plumbing, we understand the discomfort and inconvenience that comes with a faulty hot water system.  That’s why we specialise in hot water system installations and repairs, ensuring you never have to face a cold shower again.

A reliable hot water system is not just a luxury; it’s a necessity. From bathing and cooking to cleaning, hot water plays a crucial role in our daily lives. Don’t let a malfunctioning system disrupt your routine. Choose Graham and Sons Plumbing Sydney for a quick and efficient solution. 

Hot water systems can develop problems over time, with the average lifespan being 8-12 years. That’s why hot water repairs and replacements are among the most frequent home improvements in Australia.

When your hot water system stalls, it is usually due to one of these 3 common issues:

  • Faulty Thermostat: A malfunctioning thermostat can lead to inconsistent water temperatures.
  • Corroded Tank: Over time, the tank can corrode, affecting the water quality.
  • Leaks in the Tank: Leaks can lead to water wastage and increased utility bills.

Warning SignWARNING: DIY repairs can be dangerous and may void your warranty. Trust the professionals at Graham and Sons for a safe and effective solution.


The Importance of Hot Water: More Than Just a Luxury

The Importance of Hot Water

Hot water is often considered a luxury, but in reality, it’s a cornerstone of modern living and well-being. Its importance extends far beyond the comfort of a warm shower; it’s a vital component in various aspects of our daily lives. Here’s why:

Personal Hygiene

A hot shower or bath isn’t just about comfort; it’s about hygiene. Hot water helps to effectively remove dirt, oils, and bacteria, leaving you feeling fresh and clean. It’s not just a matter of feeling good—it’s about staying healthy.

Household Cleaning

Whether you’re washing dishes or doing laundry, hot water plays a crucial role. It helps to break down grease and stains more effectively than cold water, ensuring that your dishes, clothes, and home are truly clean.

Cooking and Food Preparation

Hot water is essential for cooking and food preparation. From boiling pasta to sterilising kitchen utensils, the role of hot water in the kitchen is indispensable. It’s not just about convenience; it’s about food safety.

Health Benefits

Warm water can offer various health benefits, including improved circulation and relief from muscle pain. Whether it’s a hot shower to start your day or a warm bath to relax your muscles after a workout, hot water can contribute to your overall well-being.

Energy Efficiency

Modern hot water systems are designed to be energy-efficient, reducing your carbon footprint. By choosing an energy-efficient system, you’re not just saving money—you’re contributing to a more sustainable future.

The Risks of a Malfunctioning System

A faulty hot water system doesn’t just mean cold showers; it can disrupt your entire routine and even pose significant health risks. From bacterial growth in stagnant water to the dangers of attempting DIY repairs, a malfunctioning system is a problem that needs immediate attention.

Your Reliable Solution: Graham and Sons

Don’t compromise on something as essential as your hot water supply. At Graham and Sons, we specialise in reliable, energy-efficient hot water systems that meet all safety standards. Choose us for a hot water solution you can count on, day in and day out.

YOUNG GRAHAMRepairing a hot water system requires expertise and safety precautions. Attempting repairs without professional assistance can be dangerous, especially with electric and gas water heaters. Our licensed plumbers have the necessary skills and knowledge to handle hot water repairs safely and efficiently. Rest assured that our work meets all local plumbing codes and ensures your safety.

Installing a hot water system is a dangerous affair; one that you do not want handled by amateur plumbers. Electric water heaters pass 240v of electricity. Likewise, on a gas water heater, if a gas leak occurs and goes undetected, the damage caused could be catastrophic and lethal.

Hiring a professional plumber for the installation guarantees you of a system that has all the safety precautions and that meets the local Australia’s current plumbing code.

The cost of installing a new hot water system, whether conventional or the modern energy-efficient systems, varies greatly. The price will range from anywhere from $700-$2000 depending on several factors. Some of the factors that will determine how much you pay for your new hot water system include:

  1. Energy efficiency rating – Systems with higher energy-efficiency cost have a higher buying price but they have a lower operational cost
  2. The length of the warranty – Most hot water tanks have a 6-year warranty. You can however choose to extend the warranty to 10 or 15 years.
  3. Size of the tank for tanked hot water systems


New Hot Water System Installations Sydney

If your hot water system has decided to give you the cold shoulder, contact Graham and Sons. We are available 24/7, even in those wee hours when you wake up to prepare your kids for school.

Winters in Sydney can get devastatingly cold. Luckily, if you are thinking of installing a new hot water system in your place, our licensed plumbers have just the right proficiencies to get you started. We have experience installing various forms of hot water systems including instant hot water systems, gas, electric, circulating and hybrid water systems.

Common Issues: What Can Go Wrong with Your Hot Water System

Hot water systems are complex appliances that can develop a range of problems over time. These issues not only affect the system’s efficiency but can also have a broader impact on your daily life and finances.

Here’s a closer look at some of the most common issues you might encounter:


Thermostat on a Hot Water Heater

Faulty Thermostat: The Unpredictable Shower Experience

A faulty thermostat can lead to inconsistent water temperatures, turning your relaxing shower into an unpleasant experience. One moment it’s scalding hot, and the next, it’s icy cold. This inconsistency isn’t just annoying; it can also be dangerous, especially for children and the elderly who are more sensitive to temperature changes.


Corroded Tank Hot Water Heater

Corroded Tank: A Hidden Threat to Water Quality

Corrosion inside the tank is a common issue that can compromise the quality of your water. Rusty water isn’t just unappealing; it can also stain your fixtures and laundry. More importantly, corrosion can weaken the tank’s structure, leading to potential leaks or even a catastrophic failure.

Leaks in the Hot Water Heater Tank

Leaks in the Tank: The Silent Drain on Your Wallet

A leaking hot water tank is a serious issue that can lead to water wastage and increased utility bills. Even a small leak can waste hundreds of litres of water over time, not to mention the energy costs of heating that wasted water. Leaks can also lead to water damage in your home, adding another layer of expense and inconvenience.


WARNING: The Risks of DIY Repairs While it might be tempting to attempt DIY repairs, it’s crucial to understand the risks involved. Incorrect repairs can be dangerous, leading to electrical shocks or gas leaks. Moreover, DIY fixes can void your system’s warranty, leaving you without any recourse for future issues.


Trust Graham and Sons Plumbing: Your Safe and Effective Solution

When it comes to hot water system issues, it’s always best to trust the professionals. At Graham and Sons, our team of licensed and experienced plumbers can diagnose and fix any problem safely and efficiently, ensuring that your hot water system is back to optimal performance in no time.

Professional Hot Water System Installations

At Graham and Sons Plumbing, we offer professional hot water system installations in Sydney. Our licensed plumbers have experience installing various types of hot water systems, including instant hot water, gas, electric, circulating, and hybrid systems. We are available 24/7 to cater to your needs, ensuring that you and your family never have to endure cold showers.

Same-day Installation is Our Guarantee

Graham and Sons guarantee same-day installation of your hot water system since we don’t like leaving our customers in the cold. What’s more we guarantee that the system installed in your home will have extended durability.

Choose Graham and Sons for your hot water repairs and installations. We guarantee same-day installation and extended durability for the hot water system installed in your home. We prioritise customer satisfaction and provide reliable, high-quality service.

If you have any questions or you would like to talk to a customer representative, feel free to call us on 02 9199 7430.

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Why Choose Graham and Sons: Your Trusted Partner for Hot Water Solutions

Why Choose Graham and Sons Plumbing Services

Hot water systems are vital. When it comes to hot water system installations and repairs, you need a service provider you can trust. At Graham and Sons, we’re experts in this field. We pride ourselves on being that trustworthy partner.

Here’s why you should choose us for all your hot water needs:

Licensed and Experienced Plumbers: Masters of the Craft

Our team is not just a group of plumbers; they are skilled craftsmen with years of experience in hot water system installations. Each member is fully licensed, undergoing rigorous training and continuous education to stay updated with the latest industry standards. When you choose Graham and Sons, you’re choosing a team that treats every job as a masterpiece.

24/7 Availability: Because Hot Water Can’t Wait

We understand that hot water is essential, and issues can arise at any time—day or night. That’s why we offer 24/7 emergency services. Whether it’s a weekend, a holiday, or the middle of the night, we’re just a call away. Your comfort and convenience are our top priorities.

Local Code Compliance: Safety First, Always

All our installations meet or exceed local Australian plumbing codes. We don’t just aim for compliance; we aim for excellence. Our commitment to safety and quality ensures that every installation is not just done but done right, giving you peace of mind.

Upfront, Honest, and Fixed Costs: Transparency You Can Count On

We believe in honest work, and that extends to our pricing. With Graham and Sons, there are no hidden fees or surprise charges. We provide transparent pricing tailored to your specific needs. Whether it’s a simple repair or a complex installation, you’ll know exactly what you’re paying for.

The Graham and Sons Promise

We’re not just offering a service; we’re offering a partnership. We stand by our work, providing ongoing support and maintenance to ensure your hot water system remains in optimal condition. Choose Graham and Sons Plumbing, and experience the difference that expertise, availability, safety, and transparency can make.

Tailoring Solutions to Your Needs

Choosing the right hot water system is crucial for both your comfort and your utility bills. At Graham and Sons, we offer a wide range of options to suit different needs and budgets. Here’s a closer look at the types of hot water systems we specialise in:

Trusted Brands: Rheem, Dux, and Rinnai

We believe in quality, which is why we work with well-known and trusted brands like Rheem, Dux, and Rinnai. When you choose Graham and Sons, you’re not just getting a hot water system; you’re getting a product that stands for reliability and performance.

Instant Hot Water Systems: Convenience at Your Fingertips

Perfect for busy households, instant hot water systems deliver hot water on demand, eliminating the need for a storage tank. Say goodbye to scheduling your day around hot water availability. Enjoy the freedom and convenience of hot water whenever you need it.

Gas Systems: The Energy-Efficient Powerhouse

Gas hot water systems are both energy-efficient and cost-effective, making them an ideal choice for larger homes. With faster heating times and lower operational costs, a gas system can be a long-term investment in your comfort and savings.

Electric Systems: The Quick and Easy Solution

If you’re looking for a quick and easy installation, electric hot water systems are your go-to option. These systems are generally more suitable for smaller homes and apartments where space is a premium. While they may have higher operational costs, their lower upfront costs make them an attractive option for many.

Circulating Systems: Consistency You Can Count On

Circulating hot water systems use a pump to circulate hot water throughout your home, ensuring a consistent supply. No more worrying about cold spots or fluctuating temperatures. Enjoy the luxury of consistent hot water from every tap, every time.

Hybrid Systems: The Best of Both Worlds

Can’t decide between energy efficiency and high performance? Why not have both? Hybrid systems combine the benefits of both electric and gas systems, offering you a balanced solution that doesn’t compromise on quality or efficiency.

Customised Solutions: Because One Size Doesn’t Fit All

At Graham and Sons, we understand that every home is different. That’s why we offer customised solutions tailored to your specific needs. Whether it’s a compact unit for a one-bedroom apartment or a robust system for a multi-story home, we have the expertise to design and install the perfect hot water system for you.

Pricing and Packages: Transparency, Flexibility, and Value

Graham and Sons - Pricing and Packages

At Graham and Sons Plumbing, we believe that quality service shouldn’t come with hidden costs or surprises. That’s why we’re committed to offering transparent pricing that provides real value for your investment. Here’s a breakdown of our pricing structure and what you can expect:

Transparent Pricing: No Surprises, Just Value

We provide clear, upfront pricing tailored to your specific needs. Whether it’s a simple repair or a complex installation, you’ll know exactly what you’re paying for. No hidden fees, no last-minute charges—just honest, transparent pricing.

  • Energy Efficiency: While systems with higher energy-efficiency ratings may have a higher upfront cost, they can save you significant amounts of money in the long run. Reduced energy consumption means lower utility bills, making energy-efficient systems a smart long-term investment.
  • Warranty Length: All our hot water systems come with a standard 6-year warranty. Want added peace of mind? You can extend the warranty up to 15 years. It’s not just about installing a hot water system; it’s about providing you with years of reliable service.
  • Tank Size: The size of the hot water tank you choose will also affect the overall cost of the installation. Whether you’re a small household looking for a compact solution or a large family in need of an ample hot water supply, we have options to fit every need and budget.

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Special Offer: A Warm Welcome from Graham and Sons

As a token of our appreciation for choosing Graham and Sons Plumbing, book now and receive a free first-year maintenance check! It’s our way of saying thank you and ensuring that your hot water system stays in optimal condition.


Flexible Payment Options: Because Budgets Matter

We understand that a new hot water system is an investment. That’s why we offer flexible payment options, including interest-free financing, to make it easier for you to get the hot water solution you need without breaking the bank.

Government Rebates

Did you know you could save even more with government rebates on energy-efficient hot water systems? Contact us to find out if you’re eligible and how much you could save.

Are You Eligible?

Eligibility for government rebates can vary depending on your location and the specific program. Factors like your home’s existing energy systems and your choice of new hot water system can affect your eligibility. Contact us to find out if you qualify and to get a detailed breakdown of your potential savings.

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How to Apply: Let Us Guide You

Applying for a government rebate can be a complex process, but you don’t have to go through it alone. At Graham and Sons, we can guide you through the application process, ensuring that you maximise your savings. It’s just another way we go the extra mile for our customers.

Your Savings, Your Future

Government rebates can make a significant difference in the overall cost of your hot water system, allowing you to invest in a higher-quality, more energy-efficient model. It’s a win-win situation: you save money, reduce your carbon footprint, and enjoy a reliable hot water supply.

Tank Size Guide: Finding the Perfect Fit for Your Home

Choosing the right tank size for your hot water system is crucial for both optimal performance and energy efficiency. A tank that’s too small will run out of hot water quickly, while a tank that’s too large will waste energy. Here’s a comprehensive guide to help you make the right choice based on the number of people in your household:

The Importance of Tank Size

The size of your hot water tank directly impacts its efficiency and your home’s energy consumption. A properly sized tank ensures that you have a consistent and reliable hot water supply without wasting energy or money.

Small Households (1-2 People): 100-160 Litres

For small households consisting of 1-2 people, a tank size of 100-160 litres is generally sufficient. This size is perfect for basic hot water needs like showering, washing dishes, and doing laundry without running out of hot water.

Medium Households (3-4 People): 180-250 Litres

For medium-sized households with 3-4 people, a tank size of 180-250 litres is recommended. This size accommodates multiple showers, frequent laundry, and other hot water needs without compromising on efficiency.

Large Households (5+ People): 300+ Litres

For large households with 5 or more people, a tank size of 300 litres or more is advisable. This ensures that even during peak usage times, everyone in the household will have access to hot water.

Customised Solutions for Unique Needs

At Graham and Sons, we understand that every household is different. Whether you have a large family, a home business that requires extra hot water, or other unique needs, we can customise a solution that’s just right for you.

Free Consultation: Let Us Help You Choose

Still unsure about what size tank you need? Contact us for a free consultation. Our experts will assess your specific hot water needs and recommend the perfect tank size for your home.

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Our Guarantee: Your Satisfaction, Our Commitment

At Graham and Sons, we’re not just providing a service; we’re making a promise. We stand by the quality of our work and are committed to ensuring your complete satisfaction. Here’s what sets our guarantee apart:

  • Same-Day Installation: We understand that hot water is essential, and waiting for installation is not an option. That’s why we offer same-day installation services. Our team of experts is always ready to get your hot water system up and running as quickly as possible, without compromising on quality or safety.
  • Extended Durability: When you invest in a hot water system, you’re investing in the long-term comfort and convenience of your home. Our installations are built to last, using only the highest quality materials and workmanship. We aim to give you the best value for your money, with systems that stand the test of time.
  • Quality Assurance: Every installation we complete undergoes a rigorous quality assurance process. Our team double-checks every component, ensuring that your new hot water system meets all safety and performance standards. It’s our way of making sure you get nothing but the best.
  • Ongoing Customer Support: Our commitment to you doesn’t end once the installation is complete. We offer ongoing customer support to address any questions or concerns you may have. Whether it’s a simple query about your new system or a need for emergency repairs, we’re just a call away.

Hear What Our Satisfied Customers Have to Say

At Graham and Sons Plumbing, we believe that the best measure of our success is the satisfaction of our customers. We’re proud to have built a reputation for excellence, but don’t just take our word for it. Here’s what our customers have to say:


Comprehensive and Tidy Shower Installation

The team at Graham and Sons installed our shower. They talked us through the entire process by providing honest and professional advice and letting us know what needed to be done to make things run more efficiently. They were also on time and provided tidy workmanship. On job completion you would never have even known they were there.

Thank you, Graham and Sons, for your fast, tidy and reliable service. Wouldn’t go elsewhere and highly recommend to everyone for their plumbing needs.”

Kelly Smith


Prompt and Hassle-Free Weekend Service

“Called this company at 9am Saturday morning, Had a plumber at my door within 4 hours. Easy to book and easy to deal with!

Great work guys.”

Michael Carter


Smooth Water Heater Replacement

“ I made the decision to purchase a new water heater to replace my old one after speaking with a plumber about the leak problem. The setup went smoothly. Your crew did a great job. I sincerely appreciate it. To anyone who requires your services, I would heartily recommend your business.”

Ralion Faliom


Exceptional Office Installation and Service

“ We had a Supply and installation done at our office by Jordan & George who went above and beyond to help us and we couldn’t be happier, friendly staff, genuine prices, the installation was fast and smooth. We would highly recommend Graham & Sons plumbing services.”



Knowledgeable and Courteous Service

“ Helpful, knowledgeable and courteous people to deal with. “

Donald Lazio


Quick After-Hours Service at a Reasonable Price

“ Despite it being after hours the problem was fixed within 2 hours of my call for a very reasonable price. Highly recommended.”

Daniella Farrell


Why Customer Testimonials Matter

Customer testimonials provide real-world proof of our commitment to excellence. They offer valuable insights into the quality of our work, the professionalism of our team, and the satisfaction of our customers.


More Success Stories

We have countless stories of satisfied customers who have experienced the Graham and Sons difference. From emergency repairs to complex installations, our team has consistently delivered results that go above and beyond.

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Share Your Experience: We’d Love to Hear From You

If you’re a satisfied customer, we invite you to share your experience. Your feedback not only helps us improve but also helps other potential customers make an informed decision.


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Interested in learning more about what our customers think of our services?

Feel free to contact us for additional testimonials or references. We’re confident that once you hear what our customers have to say, you’ll know that Graham and Sons is the right choice for all your hot water system needs.


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Take the First Step Towards Uninterrupted Hot Water Supply

If you’re tired of dealing with inconsistent hot water supply, high energy bills, or unreliable service, it’s time to make a change. At Graham and Sons, we’re committed to providing you with top-notch hot water solutions tailored to your specific needs.


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Speak to Our Experts: We’re Just a Call Away

Ready to discuss your hot water needs? Our team of experts is available to provide you with professional advice and a customised quote. Call us now at 02 9199 7430 to speak directly with a hot water specialist.


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Request a Customised Quote: Tailored to Your Needs

Prefer to start with a written quote? No problem! Click here to request a customised quote that’s tailored to your specific hot water needs. Our team will get back to you promptly with a detailed estimate.



Don’t Settle for Less, Choose the Best!

Whether you’re looking for a quick repair, a new installation, or a complete hot water system overhaul, Graham and Sons is your go-to solution. 

With our transparent pricing, energy-efficient options, and exceptional customer service, we guarantee you won’t be disappointed. 

Call us now at 02 9199 7430 or click here to request your customised quote and take the first step towards a better hot water experience.

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Frequently Asked Questions


Yes. We work on weekends as well. For us, all of them are working days, whether it’s the weekend or weekdays. We are available to facilitate you 24 hours a day, seven days a week, and 30 days a month. In short, we are available at your service all over the year.

Plumbing emergencies do not see day or night, weekday or weekend; they can occur at any time. Hence, to ensure our customers’ safety, we are always available for them.

Since serving our customers is our priority, we will never disappoint you. A few minutes delay during a plumbing emergency can put your and your loved ones’ safety at risk. Thus, to ensure your safety, we are just a call away.

We offer our services even on Christmas, New Year, Easter, and other special holidays.

Grahams & Sons plumbing service offers a top-notch experience to their clients. We guarantee our performance with high-quality results. Moreover, you will also receive a warranty period on everything done by our plumbers.

Since building customers’ trust is our top priority, we ensure that our services last for extended periods making it worth your money.  We only hire certified plumbers in our team. Hence, every service they provide will guarantee maximum results.

As we train our plumbers to take care of your every need, we also ensure they perform everything according to the Plumbing Code of Australia. They will follow all the technical and safety standards of plumbing and drainage to deliver a highly qualified service.

Even the Master Plumbers Association recognize us as their member. It’s an industry-level organization that deals in all building and construction-related matters, including installing pipes, drainage systems, etc.

Hence, you can call us if you face any issues even after taking our services. However, the warranty period differs with every service. You can enquire everything about it on a phone call with our representative or visit our website to get further details.

We offer our services at a cost-effective rate. You can avail of all our services on a low budget. Since we prioritize customer satisfaction to build long-lasting relationships, we provide budget-friendly services.

Our company understands your plumbing needs and provides you with all the crucial services at a very affordable price. To ensure customer satisfaction, we also discuss the budget with you before starting the work.

However, the cost of a job depends on the work you need. Although our services are budget-friendly, there are different costs for every service.

You will get an extensive range of plumbing services with reliable work on a low budget by getting in touch with Grahams & Sons. Above all, we can agree on a mutual budget depending on your plumbing needs. We will discuss all the prices with you before starting the work.

Since we value transparency with our customers, there will be no hidden charges. We will discuss everything upfront with you. You can take your time to get satisfied before approving to start the work.

Wearing the company uniform is a necessity for all our workers. They will visit your house in an especially-tailored Grahams & Sons dress, making it easier for you to identify them. Moreover, we train our workers diligently to follow all the essential work ethics.

They will first introduce themselves. They also take proper care of your house’s cleanliness. Hence, they will enter your home by removing their shoes outside.

Our workers are very soft-spoken and will explain everything to you in detail, including the problem and its potential solution. Moreover, they will also provide you with a few valuable suggestions to keep your plumbing system in top-notch condition.

All in all, our workers will follow all the work ethics according to the plumbing code. Since they come in a uniform, you can know whom to trust. It also helps you stay aware of fraudulent people who may want to invade your house with bad intentions.

No, we don’t charge any call-out fee. Moreover, our charges depend on the service you want to take. We never take hourly rates as the final expenses can become unaffordable for you.

We know that many people prefer hourly rates, but we find it easier to keep things transparent in this way.

Since there are hundreds of plumbing issues that can occur with you. If you lack basic knowledge about drain systems and lines, you might not be able to explain the problem adequately. Hence, we won’t be able to send an expert technician if we don’t know about the issue.

To cut down on this problem, we offer free call-out services. You can call our plumber at your house for him to determine the problem deeply. He will then make you aware of the rates according to the workload.

Our every service has a fixed fee, which we can only determine after our plumbers inspect the exact problem.

Yes, we have a genuine license to carry out plumbing services in the country. Moreover, our company and all of our employers also have an authentic license. We don’t hire unqualified plumbers.

Moreover, we also keep training our plumbers according to the latest rules and regulations to ensure the delivery of high-quality services at your end. They go through different types of training, including regular, necessary, and self-development ones.

We understand a worker’s behavior is as essential as their plumbing talent. Hence, we also train them regarding the primary communication rules to ensure a perfect experience for you.

Be it repairing the draining issues, installing a new drainage system, or dealing with gas leakages; we hold a license to carry out all the work. Hence, you can trust our services blindly.

We don’t believe in carrying forward the stigma of hiring unlicensed workers who not only deliver low-quality services but can also put your safety at risk.

We ensure to hire only those workers who have studied for at least six years or more before getting a license. It’s our foremost responsibility to keep you and your loved ones safe.

We also ensure that you receive the best results making your investment worth it. You will never get disappointed by trusting our services.

Yes. You can call us at 02 9199 7430 to discuss a quotation for any plumbing service you want. Our customer support representatives will guide you throughout. We aim to form friendly relations with our customers. Hence you can discuss any query without being hesitant.

Providing quotations beforehand is a significant part of our policy. We ensure that you have a clear view of how far the expenses can go before we start the work. It’s totally on you. If you like the prices, you can approve, and other plumbers will immediately begin the work. If you want some time to think, we don’t have any issue with that. Moreover, there is no call-out fee, so you don’t have to worry about spending money.

You can call our plumbers to check everything before starting the work. It’s crucial to ensure we don’t get any last-minute surprises. Since extra work will add to your quotation charges which can affect our transparency. Hence, we don’t charge any amount for calling out the plumbers or for asking the quotations over a phone call.

We understand that having an accidental mishap or property damage is the least expense you would want to deal with. Our company deeply cares about our client’s physical well-being and their valuable assets.

Hence, we guarantee full insurance in case of property damage or any accidental consequences caused by our plumbers. Although these types of incidents are rare, we want to be there for our clients in case of such accidents.

We value our customers by providing transparent services to build trust and satisfaction with our work. Customer welfare and satisfaction are our first priority so rest assured you will be insured while we are carrying out your work.

We ensure to properly guide our clients about each procedure for their ultimate satisfaction. In case you have stumbled across a particular plumbing dilemma and require our expert advice, our customer support is within seconds of reach.

No matter the problem, you can always reach out to our customer service to find an adequate response in no time. We have a team of credible and experienced technicians specified for various sectors to solve your every problem in question.

To have effective and swift communication with our clients, our company has set up a skilled customer helpline. You can without hesitation contact our support service and inform them about your plumbing troubles. We will cater to your demands right away.

Emergency Plumbing

A plumbing emergency occurs when the drain system of your house is damaged to the extent that it can lead to severe consequences. For example, damaged pipes can let harmful gases enter your home. It is a huge health hazard if you or your kids inhale in such an atmosphere.

You should also treat blocked drains as a plumbing emergency. The dirty water can flow back into the sink and make you and your family members sick. This water is highly contaminated with bacteria, moulds, and other disease-causing microorganisms.

Also, the accumulation of contaminated water inside your house can damage your house’s flooring and property. It could lead to steel corrosion, wood swelling, and delamination of the luxury flooring and walls. Hence, you should treat blocked drains as soon as possible.

Even gas leaks are a dangerous sign of plumbing issues. Delaying it can put the safety of your loved ones at risk. It can cause fire to erupt or natural gas poisoning upon inhalation. You should not wait longer to call a professional plumbing service to resolve this issue.

We aim to give our current high-quality services. For this purpose, we provide the fastest answer. Once you call our landline number, the staff will be there in some minutes to cater for your plumbing needs.

If you give us a call, consider that your work is already done. We value your time; that’s why we prefer the fastest arrival of our expert plumbers to your specified location.

The quick arrival facility protects you from any mishap during an emergency plumbing situation. Our plumbers can arrive at your house in a few minutes and can fix the issue very quickly.

A plumbing situation can be susceptible in some cases. If plumbers didn’t arrive on time, anything could happen. We ensure your safety and security by offering the fastest arrival facility to keep you secure from emergencies.

As soon as you realize a plumbing emergency has occurred, you should call a professional plumbing company to visit and sort the issue out. However, till then, you can do a few things to reduce the damage it can cause.

Immediately shut off the main valve of the water supply in your house. You can find it outdoors near the water meter. Although it wouldn’t resolve the issue, your home will at least stay safe from flooding and water damage.

You can also try to unblock the drain through a plunger. Moving the plunger back and forth at the blocked drain’s opening can eliminate soft blockages. However, it wouldn’t stop the stubborn block, and a plumber could only help.

Moreover, you should never use chemicals to clear the drain as it could corrode the pipes and damage them, which leads to a plumbing emergency. It’s also important to explain the issue on call so the company can send an experienced technician.

Also, you shouldn’t wait upon noticing a minor symptom of a plumbing emergency. You are making a mistake if you think it will sort out on its own. The intensity of a plumbing issue will only increase with time, turning into an emergency.

Although having no water in the house is not a plumbing emergency, it’s one of the worst issues you could face. Many things can cause this problem. However, you must check a few elements before calling a plumbing service to know if the issue is significant or if you can sort it out at home.

Check any other tap in your house to see if they’re working fine. If yes, then the tap is causing a nuisance. It’s a minor issue that you can sort out yourself. However, you should call a plumber to look into the problem if there’s no water in any tap.

A blocked tap connection is one of the most common reasons for the no-water problem. Sediments can deposit inside the connection over time and make it subjected to rust damaging the pipe. Similarly, poor-quality water lines or improper drain installation can cause this issue.

Both issues are considered to lower the water pressure leading to a lack of water in taps and showers. It can also occur if your house’s pipes are damaged or rusted. A buildup of grime inside the line can interfere with the flowing rate of water.

Water Leaks & Bursts Pipe

You should fix a pipe immediately if you find it burst. It is much better than spending dollars on the after-effects of it. If you find a burst pipe, consult our plumber as soon as possible.

However, you can use some practical steps for temporary fixing until the arrival of the plumber. It will help lessen the impact of burst pipes. The measures include turning off the main water supply, cutting the electricity, draining the taps, and cleaning the area.

If you turn the main water supply off, it will help to stop further water flow in the pipe. The whole process prevents further leakage.

If the pipe burst in the area with several electrical appliances, immediately cut off the electrical power supply. It will help to prevent any danger, damage, or fire.

You should drain all the water through the taps in your home, either internal or external. It can release all the water pressure in the pipe and prevent the leftover water from freezing.

A burst pipe can cause slow flooding. Thus resulting in moulds and algae on the floors. To prevent it, clean the area affected by it.

These steps can only lessen the impact. To fix it, you should consult our plumber immediately.

A leaking pipe isn’t easy to identify as it is located under the walls, sink and ground. However, some warning signs can tell you about a leaky pipe. The signs include a water meter showing a leak, the noise of dripping water, cracks, a musty smell, water bills and stains on the floor.

Nowadays, modern meters are in almost every house. When it identifies a leakage, it will show you an alert about it.

If you notice any sound of running or draining water, identify its location. The pipe burst must be somewhere near the place.

If you find a crack somewhere on your home’s walls with some leakage, consider it a sign of a burst pipe.

A leaky pipe can also cause moulds in its area. The moulds can produce foul smells. If you receive this smell, take it as a sign.

High water bills are one of the most relevant signs. If your water bill rises suddenly, a leaky pipe is wasting the water.

A burst pipe can cause stains or discoloration on the floor. It may be a pipe burst if you identify any stains on your flooring.

There are several pieces of equipment we can use to identify water leaks. This equipment can detect any water leakage, which human senses cannot. Equipment to detect leaks is considered very accurate.

The kit includes moisture meters, trace gas, acoustic alarm devices, thermal pipe tracker and image cameras. Our plumbers use these devices to detect the leak. Moisture meters identify the leaks through the moisture and dampness of water.

Heat cameras can detect it through the temperature of the water.

Acoustic leak detectors hear the sound of water dripping and identify the leak.

Trace gas detects small leaks by passing through pipes.

Hot Water Heater Installation

If your water heater is with a tank, you should replace it after its expiry date. However, this condition applies when you have regularly and adequately maintained the heater; if not, you should replace it when you start getting some warning signs.

These warning signs include high heating bills, low volume of warm water, and the appearance of reddish color inside the heater. It indicates that the period of the water heater has finished.

Other warning signs include noisy pitch and leakage in the heater. If you receive one of these warning signs, call a plumber to replace it.

On the other hand, an Instantaneous water heater has a longer lifespan than heaters with a tank. There are no specific warning signs for it. However, some indications can tell you that the time has come to replace your heater.

Warning signs like irregular water temperature, deteriorated water quality, and leakage are enough to determine that your heater is no longer in its usable position.

If you receive one of these signs, you should replace your heater as soon as possible with the consultation of the plumber to prevent any mishap.

The lifespan of a water heater depends on its type. If your water heater is with a tank, it can last about 8 to 10 years with regular services. The lifespan of Instantaneous water heaters is about 15 to 20 years if serviced regularly.

If it is a gas-type heater, it can last about ten years. Similarly, an electric gas heater has a larger expiry time frame than a gas type. It can last for almost 15 years. These are some general lifespans of heaters taken as an average.

Some factors affect the lifespan of water heaters. The factors include whether the heater is with a tank or Instantaneous, the quality of water, the location of the heater, and daily usage.

The lifespan will be shorter if you use it more than once daily. Also, hard water in the tank can lessen your heater’s lifespan by about two years.

Moreover, the location of your heater is a significant factor in its lifespan. It would affect your heater badly if it is located in the basement, where it takes more time to heat the water.

It is crucial to consider some factors to select a good water heater for your home. These factors can tell you which water heater is best for your home. The factors include cost, fuel type, home space, and size.

The heater can affect your heating bill positively or negatively, depending on the fuel type. For example, if it is electrical, the bill charges will be higher than the gas type. Similarly, tank water heaters consume higher energy than Instantaneous ones.

You should focus on the size of the heater and compare it with the size of your home before selecting it. If your house is small, consider choosing an electrical water heater, while the heat pump or hybrid water heater is the best for a large home.

The cost of a water heater varies according to its type. If your budget is low, choose an Instantaneous water heater. In case of a high budget, you should buy a solar or hybrid type heater.

Before buying a heater, know its size. You should select a heater tank depending on the people in your house. For example, a 50-litre tank is enough for 2 or 3 occupants. Similarly, a 315-litres tank is adequate for 5 to 6 occupants.

The time depends on whether you want to install or replace a new water heater. If you install a new heater in your bathroom, it will take less time than replacing it. A licensed and certified plumber can install a new one in just 1 hour with a safe process.

If you want to replace it, he can take some more time as the process includes the removal of the old heater. The old heater’s drainage, disconnection and removal method takes approximately 40 to 60 minutes.

After removal, he can take 30 minutes to safely unbox the new heater and place it in the correct position. The connection of lines and power supply isn’t easy and quick, but a certified plumber from Grahams & Sons plumbing can do it in just 50 to 60 minutes.

In the end, the plumber will set it according to your demand, which can take 10 minutes. The whole process of replacement can take up to 2 to 3 hours, even with an expert plumber.


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