Yes. We work on weekends as well. For us, all of them are working days, whether it’s the weekend or weekdays. We are available to facilitate you 24 hours a day, seven days a week, and 30 days a month. In short, we are available at your service all over the year.

Plumbing emergencies do not see day or night, weekday or weekend; they can occur at any time. Hence, to ensure our customers’ safety, we are always available for them.

Since serving our customers is our priority, we will never disappoint you. A few minutes delay during a plumbing emergency can put your and your loved ones’ safety at risk. Thus, to ensure your safety, we are just a call away.

We offer our services even on Christmas, New Year, Easter, and other special holidays.

Grahams & Sons plumbing service offers a top-notch experience to their clients. We guarantee our performance with high-quality results. Moreover, you will also receive a warranty period on everything done by our plumbers.

Since building customers’ trust is our top priority, we ensure that our services last for extended periods making it worth your money.  We only hire certified plumbers in our team. Hence, every service they provide will guarantee maximum results.

As we train our plumbers to take care of your every need, we also ensure they perform everything according to the Plumbing Code of Australia. They will follow all the technical and safety standards of plumbing and drainage to deliver a highly qualified service.

Even the Master Plumbers Association recognize us as their member. It’s an industry-level organization that deals in all building and construction-related matters, including installing pipes, drainage systems, etc.

Hence, you can call us if you face any issues even after taking our services. However, the warranty period differs with every service. You can enquire everything about it on a phone call with our representative or visit our website to get further details.

We offer our services at a cost-effective rate. You can avail of all our services on a low budget. Since we prioritize customer satisfaction to build long-lasting relationships, we provide budget-friendly services.

Our company understands your plumbing needs and provides you with all the crucial services at a very affordable price. To ensure customer satisfaction, we also discuss the budget with you before starting the work.

However, the cost of a job depends on the work you need. Although our services are budget-friendly, there are different costs for every service.

You will get an extensive range of plumbing services with reliable work on a low budget by getting in touch with Grahams & Sons. Above all, we can agree on a mutual budget depending on your plumbing needs. We will discuss all the prices with you before starting the work.

Since we value transparency with our customers, there will be no hidden charges. We will discuss everything upfront with you. You can take your time to get satisfied before approving to start the work.

Wearing the company uniform is a necessity for all our workers. They will visit your house in an especially-tailored Grahams & Sons dress, making it easier for you to identify them. Moreover, we train our workers diligently to follow all the essential work ethics.

They will first introduce themselves. They also take proper care of your house’s cleanliness. Hence, they will enter your home by removing their shoes outside.

Our workers are very soft-spoken and will explain everything to you in detail, including the problem and its potential solution. Moreover, they will also provide you with a few valuable suggestions to keep your plumbing system in top-notch condition.

All in all, our workers will follow all the work ethics according to the plumbing code. Since they come in a uniform, you can know whom to trust. It also helps you stay aware of fraudulent people who may want to invade your house with bad intentions.

No, we don’t charge any call-out fee. Moreover, our charges depend on the service you want to take. We never take hourly rates as the final expenses can become unaffordable for you.

We know that many people prefer hourly rates, but we find it easier to keep things transparent in this way.

Since there are hundreds of plumbing issues that can occur with you. If you lack basic knowledge about drain systems and lines, you might not be able to explain the problem adequately. Hence, we won’t be able to send an expert technician if we don’t know about the issue.

To cut down on this problem, we offer free call-out services. You can call our plumber at your house for him to determine the problem deeply. He will then make you aware of the rates according to the workload.

Our every service has a fixed fee, which we can only determine after our plumbers inspect the exact problem.

Yes, we have a genuine license to carry out plumbing services in the country. Moreover, our company and all of our employers also have an authentic license. We don’t hire unqualified plumbers.

Moreover, we also keep training our plumbers according to the latest rules and regulations to ensure the delivery of high-quality services at your end. They go through different types of training, including regular, necessary, and self-development ones.

We understand a worker’s behavior is as essential as their plumbing talent. Hence, we also train them regarding the primary communication rules to ensure a perfect experience for you.

Be it repairing the draining issues, installing a new drainage system, or dealing with gas leakages; we hold a license to carry out all the work. Hence, you can trust our services blindly.

We don’t believe in carrying forward the stigma of hiring unlicensed workers who not only deliver low-quality services but can also put your safety at risk.

We ensure to hire only those workers who have studied for at least six years or more before getting a license. It’s our foremost responsibility to keep you and your loved ones safe.

We also ensure that you receive the best results making your investment worth it. You will never get disappointed by trusting our services.

Yes. You can call us at 02 9199 7430 to discuss a quotation for any plumbing service you want. Our customer support representatives will guide you throughout. We aim to form friendly relations with our customers. Hence you can discuss any query without being hesitant.

Providing quotations beforehand is a significant part of our policy. We ensure that you have a clear view of how far the expenses can go before we start the work. It’s totally on you. If you like the prices, you can approve, and other plumbers will immediately begin the work. If you want some time to think, we don’t have any issue with that. Moreover, there is no call-out fee, so you don’t have to worry about spending money.

You can call our plumbers to check everything before starting the work. It’s crucial to ensure we don’t get any last-minute surprises. Since extra work will add to your quotation charges which can affect our transparency. Hence, we don’t charge any amount for calling out the plumbers or for asking the quotations over a phone call.

We understand that having an accidental mishap or property damage is the least expense you would want to deal with. Our company deeply cares about our client’s physical well-being and their valuable assets.

Hence, we guarantee full insurance in case of property damage or any accidental consequences caused by our plumbers. Although these types of incidents are rare, we want to be there for our clients in case of such accidents.

We value our customers by providing transparent services to build trust and satisfaction with our work. Customer welfare and satisfaction are our first priority so rest assured you will be insured while we are carrying out your work.

We ensure to properly guide our clients about each procedure for their ultimate satisfaction. In case you have stumbled across a particular plumbing dilemma and require our expert advice, our customer support is within seconds of reach.

No matter the problem, you can always reach out to our customer service to find an adequate response in no time. We have a team of credible and experienced technicians specified for various sectors to solve your every problem in question.

To have effective and swift communication with our clients, our company has set up a skilled customer helpline. You can without hesitation contact our support service and inform them about your plumbing troubles. We will cater to your demands right away.

A plumbing emergency occurs when the drain system of your house is damaged to the extent that it can lead to severe consequences. For example, damaged pipes can let harmful gases enter your home. It is a huge health hazard if you or your kids inhale in such an atmosphere.

You should also treat blocked drains as a plumbing emergency. The dirty water can flow back into the sink and make you and your family members sick. This water is highly contaminated with bacteria, moulds, and other disease-causing microorganisms.

Also, the accumulation of contaminated water inside your house can damage your house’s flooring and property. It could lead to steel corrosion, wood swelling, and delamination of the luxury flooring and walls. Hence, you should treat blocked drains as soon as possible.

Even gas leaks are a dangerous sign of plumbing issues. Delaying it can put the safety of your loved ones at risk. It can cause fire to erupt or natural gas poisoning upon inhalation. You should not wait longer to call a professional plumbing service to resolve this issue.

We aim to give our current high-quality services. For this purpose, we provide the fastest answer. Once you call our landline number, the staff will be there in some minutes to cater for your plumbing needs.

If you give us a call, consider that your work is already done. We value your time; that’s why we prefer the fastest arrival of our expert plumbers to your specified location.

The quick arrival facility protects you from any mishap during an emergency plumbing situation. Our plumbers can arrive at your house in a few minutes and can fix the issue very quickly.

A plumbing situation can be susceptible in some cases. If plumbers didn’t arrive on time, anything could happen. We ensure your safety and security by offering the fastest arrival facility to keep you secure from emergencies.

As soon as you realize a plumbing emergency has occurred, you should call a professional plumbing company to visit and sort the issue out. However, till then, you can do a few things to reduce the damage it can cause.

Immediately shut off the main valve of the water supply in your house. You can find it outdoors near the water meter. Although it wouldn’t resolve the issue, your home will at least stay safe from flooding and water damage.

You can also try to unblock the drain through a plunger. Moving the plunger back and forth at the blocked drain’s opening can eliminate soft blockages. However, it wouldn’t stop the stubborn block, and a plumber could only help.

Moreover, you should never use chemicals to clear the drain as it could corrode the pipes and damage them, which leads to a plumbing emergency. It’s also important to explain the issue on call so the company can send an experienced technician.

Also, you shouldn’t wait upon noticing a minor symptom of a plumbing emergency. You are making a mistake if you think it will sort out on its own. The intensity of a plumbing issue will only increase with time, turning into an emergency.

Although having no water in the house is not a plumbing emergency, it’s one of the worst issues you could face. Many things can cause this problem. However, you must check a few elements before calling a plumbing service to know if the issue is significant or if you can sort it out at home.

Check any other tap in your house to see if they’re working fine. If yes, then the tap is causing a nuisance. It’s a minor issue that you can sort out yourself. However, you should call a plumber to look into the problem if there’s no water in any tap.

A blocked tap connection is one of the most common reasons for the no-water problem. Sediments can deposit inside the connection over time and make it subjected to rust damaging the pipe. Similarly, poor-quality water lines or improper drain installation can cause this issue.

Both issues are considered to lower the water pressure leading to a lack of water in taps and showers. It can also occur if your house’s pipes are damaged or rusted. A buildup of grime inside the line can interfere with the flowing rate of water.

You should fix a pipe immediately if you find it burst. It is much better than spending dollars on the after-effects of it. If you find a burst pipe, consult our plumber as soon as possible.

However, you can use some practical steps for temporary fixing until the arrival of the plumber. It will help lessen the impact of burst pipes. The measures include turning off the main water supply, cutting the electricity, draining the taps, and cleaning the area.

If you turn the main water supply off, it will help to stop further water flow in the pipe. The whole process prevents further leakage.

If the pipe burst in the area with several electrical appliances, immediately cut off the electrical power supply. It will help to prevent any danger, damage, or fire.

You should drain all the water through the taps in your home, either internal or external. It can release all the water pressure in the pipe and prevent the leftover water from freezing.

A burst pipe can cause slow flooding. Thus resulting in moulds and algae on the floors. To prevent it, clean the area affected by it.

These steps can only lessen the impact. To fix it, you should consult our plumber immediately.

A leaking pipe isn’t easy to identify as it is located under the walls, sink and ground. However, some warning signs can tell you about a leaky pipe. The signs include a water meter showing a leak, the noise of dripping water, cracks, a musty smell, water bills and stains on the floor.

Nowadays, modern meters are in almost every house. When it identifies a leakage, it will show you an alert about it.

If you notice any sound of running or draining water, identify its location. The pipe burst must be somewhere near the place.

If you find a crack somewhere on your home’s walls with some leakage, consider it a sign of a burst pipe.

A leaky pipe can also cause moulds in its area. The moulds can produce foul smells. If you receive this smell, take it as a sign.

High water bills are one of the most relevant signs. If your water bill rises suddenly, a leaky pipe is wasting the water.

A burst pipe can cause stains or discoloration on the floor. It may be a pipe burst if you identify any stains on your flooring.

There are several pieces of equipment we can use to identify water leaks. This equipment can detect any water leakage, which human senses cannot. Equipment to detect leaks is considered very accurate.

The kit includes moisture meters, trace gas, acoustic alarm devices, thermal pipe tracker and image cameras. Our plumbers use these devices to detect the leak. Moisture meters identify the leaks through the moisture and dampness of water.

Heat cameras can detect it through the temperature of the water.

Acoustic leak detectors hear the sound of water dripping and identify the leak.

Trace gas detects small leaks by passing through pipes.

If your water heater is with a tank, you should replace it after its expiry date. However, this condition applies when you have regularly and adequately maintained the heater; if not, you should replace it when you start getting some warning signs.

These warning signs include high heating bills, low volume of warm water, and the appearance of reddish color inside the heater. It indicates that the period of the water heater has finished.

Other warning signs include noisy pitch and leakage in the heater. If you receive one of these warning signs, call a plumber to replace it.

On the other hand, an Instantaneous water heater has a longer lifespan than heaters with a tank. There are no specific warning signs for it. However, some indications can tell you that the time has come to replace your heater.

Warning signs like irregular water temperature, deteriorated water quality, and leakage are enough to determine that your heater is no longer in its usable position.

If you receive one of these signs, you should replace your heater as soon as possible with the consultation of the plumber to prevent any mishap.

The lifespan of a water heater depends on its type. If your water heater is with a tank, it can last about 8 to 10 years with regular services. The lifespan of Instantaneous water heaters is about 15 to 20 years if serviced regularly.

If it is a gas-type heater, it can last about ten years. Similarly, an electric gas heater has a larger expiry time frame than a gas type. It can last for almost 15 years. These are some general lifespans of heaters taken as an average.

Some factors affect the lifespan of water heaters. The factors include whether the heater is with a tank or Instantaneous, the quality of water, the location of the heater, and daily usage.

The lifespan will be shorter if you use it more than once daily. Also, hard water in the tank can lessen your heater’s lifespan by about two years.

Moreover, the location of your heater is a significant factor in its lifespan. It would affect your heater badly if it is located in the basement, where it takes more time to heat the water.

It is crucial to consider some factors to select a good water heater for your home. These factors can tell you which water heater is best for your home. The factors include cost, fuel type, home space, and size.

The heater can affect your heating bill positively or negatively, depending on the fuel type. For example, if it is electrical, the bill charges will be higher than the gas type. Similarly, tank water heaters consume higher energy than Instantaneous ones.

You should focus on the size of the heater and compare it with the size of your home before selecting it. If your house is small, consider choosing an electrical water heater, while the heat pump or hybrid water heater is the best for a large home.

The cost of a water heater varies according to its type. If your budget is low, choose an Instantaneous water heater. In case of a high budget, you should buy a solar or hybrid type heater.

Before buying a heater, know its size. You should select a heater tank depending on the people in your house. For example, a 50-litre tank is enough for 2 or 3 occupants. Similarly, a 315-litres tank is adequate for 5 to 6 occupants.

The time depends on whether you want to install or replace a new water heater. If you install a new heater in your bathroom, it will take less time than replacing it. A licensed and certified plumber can install a new one in just 1 hour with a safe process.

If you want to replace it, he can take some more time as the process includes the removal of the old heater. The old heater’s drainage, disconnection and removal method takes approximately 40 to 60 minutes.

After removal, he can take 30 minutes to safely unbox the new heater and place it in the correct position. The connection of lines and power supply isn’t easy and quick, but a certified plumber from Grahams & Sons plumbing can do it in just 50 to 60 minutes.

In the end, the plumber will set it according to your demand, which can take 10 minutes. The whole process of replacement can take up to 2 to 3 hours, even with an expert plumber.